Privacy Policy
This Privacy Policy describes how Festmu collects, uses, and discloses your personal information when you use our website, and services (collectively, the "Services").
1. Information We Collect
- From Users (Buyers) : Name, email address, phone number, mailing address (for merchandise/shipping), payment information (processed securely by third-party payment processors), purchase history, and device/usage data.
- From Organizers (Sellers) : Business name, contact person, email address, business address, financial account information (for payouts), event details, ticket sales data.
- Automatically Collected Information : IP address, browser type, operating system, pages viewed, access times, and referring website addresses.
2. How We Use Your Information
We use your information for the following purposes:
- To Process Transactions and fulfil ticket and merchandise orders.
- To Provide Services and manage your account (e.g., sending order confirmations, event updates).
- To Communicate with you about your account, your event account latest update, and platform updates.
- To Improve and personalize the Services (e.g., event recommendations).
- For Security purposes, including fraud prevention and protecting the integrity of our platform.
3. Sharing Your Information
We share your personal information only as described below:
- With Organizers : When you purchase a ticket or merchandise for an event, we share necessary personal information (e.g., name, email, phone number) with the Organizer of that event for event management, entry, and communication.
- With Service Providers : We use third-party companies (e.g., payment processors, hosting providers, email services) to facilitate our Services.
- Legal Requirements : We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect our rights and safety.